Returns & Refunds Policy

At River Street Sweets®, we stand behind the quality of our handmade treats with a 100% satisfaction guarantee. If your order does not arrive in perfect condition, please contact us within 15 days of receipt for a replacement or refund.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please immediately inspect your sweets for any damage or discrepancies that may have occurred during transit.

• 2.
  Contact Guest Services

  Reach out to our team via phone or email with your order number and photos of the product to initiate a resolution.

• 3.
  Return Authorization

  Due to the perishable nature of our food items, do not ship products back until a representative provides a specific return authorization.

• 4.
  Receive Resolution

  Once your claim is processed, we will issue a full refund to your original payment method or expedite a fresh replacement shipment.